Privacy Policy

01 Information We Collect

We collect information you provide directly to us, information gathered automatically when you use our website, and information related to the shipments and services you request.

• Contact details — name, email address, phone number, and postal code submitted through our contact and quote forms.
• Shipment information — tracking codes, origin and destination details, package specifications, and delivery instructions.
• Account information — login credentials and preferences if you create an account with us.
• Technical data — IP address, browser type, device information, and pages visited, collected automatically through cookies and similar technologies.
• Communications — records of correspondence when you contact our support team.

02 How We Use Your Information

We use the information we collect to operate, maintain, and improve our logistics services, including to:

• Process shipments, quotes, and tracking requests.
• Respond to inquiries submitted through our contact form.
• Send service updates, shipment notifications, and account communications.
• Improve our website's performance, security, and user experience.
• Comply with legal, customs, and regulatory obligations related to international shipping.
• Detect, investigate, and prevent fraudulent or unauthorized activity.

03 How We Share Information

We do not sell your personal information. We may share information with:

• Carriers and logistics partners — to fulfill shipping, customs, and delivery services.
• Service providers — vendors who support our operations, such as payment processing, hosting, and customer support tools, under confidentiality obligations.
• Regulatory and customs authorities — where required for cross-border shipments or legal compliance.
• Legal and safety purposes — when required by law, subpoena, or to protect the rights, property, or safety of Global Ship Line, our customers, or the public.

04 Cookies & Tracking

Our website uses cookies and similar technologies to keep you signed in, remember your preferences, and understand how visitors use our site. You can control cookies through your browser settings; disabling certain cookies may affect site functionality, such as tracking-code lookups or saved form data.

05 Data Security

We apply administrative, technical, and physical safeguards designed to protect your information from unauthorized access, disclosure, alteration, or destruction. While we work to protect your data, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

06 Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, including to provide our services, comply with legal and customs recordkeeping requirements, resolve disputes, and enforce our agreements. When information is no longer needed, we take steps to securely delete or anonymize it.

07 Your Rights & Choices

Depending on your location, you may have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, subject to legal and operational requirements.
• Opt out of marketing communications at any time.
• Object to or restrict certain uses of your information.

To exercise any of these rights, contact us using the details below.

08 International Transfers

As a global logistics provider, we may transfer, store, and process your information in countries other than your own, including the United States. Where required, we take appropriate steps to ensure such transfers comply with applicable data protection laws.

09 Children's Privacy

Our services are not directed to individuals under the age of 16, and we do not knowingly collect personal information from children. If we become aware that we have collected information from a child without appropriate consent, we will take steps to delete it.

10 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. We encourage you to review this page periodically. Continued use of our website and services after changes are posted constitutes acceptance of the updated policy.

11 Contact Us